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  • 08-25-2010 9:16

    Filter excluding blank fields for no reason

    I am trying to filter out any responses with a certain answer to a text question. One of our employees took the survey as a test, and we need to remove their answers from the reports.

    The following filter should exclude a response only if they entered employee@company.com for their email address:

    Question Answered Contact Info Not Answered - Email - Equals To - employee@company.com - Text

    However, this also excludes anyone who left the email field blank. Is there any workaround to this?
  • 08-26-2010 6:06 In reply to

    • Tom
    • Top 10 Contributor
    • Joined on 05-19-2007
    • Switzerland
    • Data Illusion

    Re: Filter excluding blank fields for no reason

    Hi,

    would you be able to reproduce the issue on our demo section please ?  This way we can have a look at it and see if anything wrong and fix it if needed.

  • 08-26-2010 8:09 In reply to

    Re: Filter excluding blank fields for no reason

    Ok, I added a filter called "Remove Specific" for the "TEstss" report in Home > Sample Survey > My Sample Survey. The intention of this filter is to only remove responses from users who answered "8/5/2010" in the date field. Question answered Free form question Not Answered - Enter a date (Text entry) - Equals to - 8/5/2010 - Text However, if you apply this filter to the report, you'll see that even though only one person responded with a date of 8/5/2010, the number of respondents listed for the first question drops from 10 to 4. The respondents who left the date field blank were erroneously filtered out.
  • 08-27-2010 4:54 In reply to

    • Tom
    • Top 10 Contributor
    • Joined on 05-19-2007
    • Switzerland
    • Data Illusion

    Re: Filter excluding blank fields for no reason

    Hi,

    many thanks for your detailed report.

    We have narrowed down the issue and fixed it for the next release.

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